modified: bot.py

bot.py

@@ -54,6 +54,8 @@ def init_db():
             creator BIGINT,
             created_at VARCHAR(32),
             reference_message_id VARCHAR(32),
+            original_text TEXT,
+            download_link VARCHAR(512),
             archived BOOLEAN DEFAULT FALSE
         ) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci
     ''')
@@ -115,8 +117,8 @@ def save_ticket(ticket_id, ticket):
     conn = get_db_connection()
     cursor = conn.cursor()
     cursor.execute('''
-        REPLACE INTO tickets (ticket_id, message_id, channel_id, title, project, status, creator, created_at, reference_message_id, archived)
-        VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
+        REPLACE INTO tickets (ticket_id, message_id, channel_id, title, project, status, creator, created_at, reference_message_id, original_text, download_link, archived)
+        VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
     ''', (
         ticket_id,
         ticket['message_id'],
@@ -127,6 +129,8 @@ def save_ticket(ticket_id, ticket):
         ticket['creator'],
         ticket['created_at'],
         ticket.get('reference_message_id'),
+        ticket.get('original_text'),
+        ticket.get('download_link'),
         ticket.get('archived', False)
     ))
     conn.commit()
@@ -268,28 +272,47 @@ async def create_ticket(
     # Create ticket ID from database
     ticket_id = get_next_ticket_id()
     
-    # Create embed for the ticket
+    # Fetch original message if message_id provided
+    original_text = None
+    original_author = None
+    if message_id:
+        try:
+            ref_message = await interaction.channel.fetch_message(int(message_id))
+            original_text = ref_message.content[:500]  # Limit to 500 chars
+            original_author = ref_message.author
+        except:
+            pass
+    
+    # Create embed for the ticket with improved design
     embed = discord.Embed(
-        title=f"🎫 {ticket_id}: {title}",
-        description=f"**Project Update Request**",
-        color=discord.Color.blue(),
+        title=f"🎫 {title}",
+        description=f"**Project:** {project_name}\n**Ticket ID:** `{ticket_id}`",
+        color=0x5865F2,  # Discord Blurple
         timestamp=datetime.utcnow()
     )
     
-    embed.add_field(name="📋 Project", value=project_name, inline=True)
+    # Add original request if available
+    if original_text and original_author:
+        embed.add_field(
+            name="💬 Original Request",
+            value=f"> {original_text}\n\n— {original_author.mention}",
+            inline=False
+        )
+    
+    # Status and creator info
     embed.add_field(name="📊 Status", value=TicketStatus.PENDING, inline=True)
     embed.add_field(name="👤 Created By", value=interaction.user.mention, inline=True)
+    embed.add_field(name="📅 Created", value=f"<t:{int(datetime.utcnow().timestamp())}:R>", inline=True)
     
-    if message_id:
-        embed.add_field(name="🔗 Reference Message ID", value=f"`{message_id}`", inline=False)
-    
+    # Project links
     embed.add_field(
-        name="🌐 Project Links",
-        value=f"[All Projects](https://devanturas.net/projects) | [Project Details](https://devanturas.net/projects/{project_name})",
+        name="🌐 Links",
+        value=f"[📦 All Projects](https://devanturas.net/projects) • [📋 {project_name}](https://devanturas.net/projects/{project_name})",
         inline=False
     )
     
-    embed.set_footer(text=f"Ticket ID: {ticket_id}")
+    embed.set_footer(text=f"Update Ticket System • {ticket_id}", icon_url="https://cdn.discordapp.com/emojis/1234567890.png")
+    embed.set_thumbnail(url="https://devanturas.net/assets/logo.png")
     
     # Send to active channel
     ticket_message = await active_channel.send(embed=embed)
@@ -303,7 +326,9 @@ async def create_ticket(
         "status": TicketStatus.PENDING,
         "creator": interaction.user.id,
         "created_at": datetime.utcnow().isoformat(),
-        "reference_message_id": message_id
+        "reference_message_id": message_id,
+        "original_text": original_text,
+        "download_link": None
     }
     save_ticket(ticket_id, ticket)
     
@@ -319,7 +344,8 @@ async def create_ticket(
 @bot.tree.command(name="status", description="Update ticket status")
 @app_commands.describe(
     ticket_id="The ticket ID (e.g., TICKET-0001)",
-    new_status="The new status for the ticket"
+    new_status="The new status for the ticket",
+    download_link="(Optional) Download link for update - use when marking as completed"
 )
 @app_commands.choices(new_status=[
     app_commands.Choice(name="⏳ Pending", value="pending"),
@@ -330,7 +356,8 @@ async def create_ticket(
 async def update_status(
     interaction: discord.Interaction,
     ticket_id: str,
-    new_status: str
+    new_status: str,
+    download_link: str = None
 ):
     """Update the status of a ticket"""
     
@@ -356,6 +383,11 @@ async def update_status(
     old_status = ticket["status"]
     new_status_text = status_map[new_status]
     ticket["status"] = new_status_text
+    
+    # Add download link if provided and status is completed
+    if download_link and new_status == "completed":
+        ticket["download_link"] = download_link
+    
     save_ticket(ticket_id, ticket)
     
     # Get the ticket message
@@ -379,18 +411,50 @@ async def update_status(
         
         # Change color based on status
         if new_status == "completed":
-            embed.color = discord.Color.green()
+            embed.color = 0x57F287  # Green
         elif new_status == "in_progress":
-            embed.color = discord.Color.orange()
+            embed.color = 0xFEE75C  # Yellow
         elif new_status == "cancelled":
-            embed.color = discord.Color.red()
+            embed.color = 0xED4245  # Red
+        else:
+            embed.color = 0x5865F2  # Blurple
+        
+        # Add download link if provided
+        if download_link and new_status == "completed":
+            # Update or add download link field
+            download_field_exists = False
+            for i, field in enumerate(embed.fields):
+                if "Download" in field.name or "🔗" in field.name:
+                    embed.set_field_at(i, name="🔗 Download", value=f"[Download Update]({download_link})", inline=False)
+                    download_field_exists = True
+                    break
+            
+            if not download_field_exists:
+                embed.add_field(
+                    name="🔗 Download",
+                    value=f"[Download Update]({download_link})",
+                    inline=False
+                )
         
         # Add status update log
-        embed.add_field(
-            name=f"📝 Status Updated",
-            value=f"{interaction.user.mention} changed status from {old_status} to {new_status_text}",
-            inline=False
-        )
+        timestamp_now = int(datetime.utcnow().timestamp())
+        update_text = f"{interaction.user.mention} • {old_status} → {new_status_text} • <t:{timestamp_now}:R>"
+        
+        # Check if update history field exists
+        history_exists = False
+        for i, field in enumerate(embed.fields):
+            if "Update History" in field.name or "📝" in field.name:
+                current_history = field.value
+                embed.set_field_at(i, name="📝 Update History", value=f"{current_history}\n{update_text}", inline=False)
+                history_exists = True
+                break
+        
+        if not history_exists:
+            embed.add_field(
+                name="📝 Update History",
+                value=update_text,
+                inline=False
+            )
         
         await message.edit(embed=embed)